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Void Requests

• Void requests should be submitted through the .
• This form should be utilized whenever a payment has been issued but:
  • Was issued incorrectly
  • Was issued by mistake
  • The recipient hasn’t received the payment after enough time has been allowed to receive the payment
  • Needs to be cancelled or reissued for any other reason
• Void requests will be processed within two business days.
• If the payment need to be reissued due to something being submitted incorrectly originally, a cancellation of the original payment should be requested, followed by a new and corrected submission.
• If a reissue of the original payment is requested, the processing time will depend on the pay method.